Scenario Picture it...you are sitting at your desk assisting a customer through a support incident. You are entering details in the case and have searched your knowledge articles to find an answers to assist the customer. You have linked multiple articles to the case that you know will help the customer. Now you want to … Continue reading Quickly share all linked Knowledge Articles in an email
I am a proud geek who loves technology and to help solve problems. I have been working with Dynamics and the Power Platform since Dynamics CRM 3.0. I love every time there is a new release with new functionality. I have been a Microsoft Certified Trainer for Dynamics since 2007 and I enjoy showing people … Continue reading Who is Sarah Jelinek?